An Emotional Competence Inventory 

Emotional Intelligence rests on an individual’s ability to employ their emotional competencies that fall into four clusters:

Self-Awareness
• Emotional Awareness: Recognizing one’s emotions and their effects

• Accurate Self-Assessment: Knowing one's strengths and limits

• Self-Confidence: A strong sense of one's self-worth and capabilities

Self-Management
• Emotional Self-Control: Keeping disruptive emotions and impulses in check

• Transparency: Maintaining integrity, acting congruently with one’s values

• Adaptability: Flexibility in handling change

• Achievement: Striving to improve or meeting a standard of excellence

• Initiative: Readiness to act on opportunities

• Optimism: Persistence in pursuing goals despite obstacles and setbacks

Social Awareness
• Empathy: Sensing others’ feelings and perspectives, and taking an active interest in their concerns

• Organizational Awareness: Reading a group’s emotional currents/power relationships

• Service Orientation: Anticipating, recognizing, and meeting customers' needs

Relationship Management
• Developing Others: Sensing others' development needs and bolstering their abilities

• Inspirational Leadership: Inspiring and guiding individuals and groups

• Change Catalyst: Initiating or managing change

• Influence: Wielding effective tactics for persuasion

• Conflict Management: Negotiating and resolving disagreements

• Teamwork & Collaboration: Creating group synergy in pursuing collective goals.